Shipping & Returns
Exit Lights Online delivery and Pricing Policies.
For Orders Within Australia:
Note: We do not deliver to Parcel Lockers or PO BOXES.
Once you have ordered your product online, we appreciate your urgency to receive your item. We will post it through Border Express (http://www.borderexpress.com.au/) or any other Courier (eg: GO, Fast Way, TNT...), you might be able to track your purchase with a unique tracking code and link.
Please make sure someone is available to receive the parcel at your designated shipping address as charges for every re-delivery attempt may occur.
Orders will be dispatched the same day and please allow 2 – 5 working days for item's receipt.
Acceptance of Goods:
The customer is responsible for inspecting the goods for fault or damage and must notify Exit Lights Online immediately, by email firstname.lastname@example.org
Exit Lights Online will take care in packaging items and inspect all stock before delivery for faults. Exit Lights Online reserves the right to determine whether a product is damaged or faulty. Claims will be reviewed and a response given with 48 hours of receipt of item. Postage of this item will be refunded on receipt by Exit Lights Online of the item being deemed faulty. If an item has a request to replace on your order receipt form received with your purchase, a replacement will be sent free of charge. If the item is unable to be replaced a full refund will be given by way of credit card reimbursement.
Exit Lights Online reserves the right to change prices without notice. All prices and orders are displayed and processed in Australian Dollars (AUD)
Orders may be cancelled only in the instance where the order has not yet been shipped. A processing fee might be applied at our discretion.
In the event that an item is listed at an incorrect price or without incorrect information, Exit Lights Online reserves the right to refuse or cancel the order.
Exit Lights Online Return Policies
Returns & Exchanges for Online Orders:
Returns & Exchanges for online orders will be happily accepted where the product has not been used or altered in any way and is with original packaging. The products must also have all original tags attached.
You can return or exchange merchandise to our online store within 7 days of receiving your merchandise, majority of fire items have a shelf life and are dated and therefore returns have to be immediate. A minimum re-stocking fee of $100 applies to all returns (if 30% of cost is less than $100) or a 30% of cost restocking fee applies (this might be waved or decreased on a case by case basis). To return merchandise to our online store securely pack the return merchandise and original invoice in an appropriate shipping box, send back to Exit Lights Online (at your cost) to the following address: 1/9-11 kingsway, Cronulla NSW 2230
We advise that when sending your return parcel, that you use a postal tracing service to ensure the safe delivery to us.